Privacy Policy
This Internet Privacy Disclosure applies to your use of the websites and mobile device applications ("Websites") of Members First Credit Union ("MFCU" or "us"), regardless of whether you are using a desktop computer, laptop, smart phone, electronic tablet, or other electronic device. If you are a MFCU member, you should also review our Privacy Policy, which more broadly governs MFCU's handling of your personal information.
Information We Collect
We may collect and store the following information when you use any of our Websites:
Contact and Content Upload Information. When you contact us using one of our online contact forms, we collect the messages you send as well as the personal information you provide, such as your name, phone number, and email address. If you upload a digital photo or member testimonial for use on our Websites, or a copy of a check through our Mobile Check Deposit service, we also collect the personal information you submit at the time.
Online Application and Services Information. We require certain personal information when you apply online for an account, loan or other service, or when you subscribe to an online or mobile banking service. In addition to basic details such as your name, email address, and phone number, we may require information to verify your identity, such as your social security number, driver's license number, and place of employment. We may also require that you use "Additional Authentication Information" ("AAI"), such as tokens, one-time access codes, or other such similar mechanisms that we may require in our sole discretion in order to authenticate your use of the services. We may obtain reports from credit bureaus or other third parties in order to evaluate your applications.
Financial and Transactional Information. Our use of members' financial and transactional information is limited as set forth in our Privacy Policy and in keeping with applicable law. We generate and collect information for our members as necessary in order to run the day-to-day operations of the financial services that we provide. For example, in connection with online banking services, we generate and collect details pertaining to your accounts with us, including deposit, payment, and balance information, as well as instructions and other communications from you, such as instructions regarding wire transfers or joint account holders. We receive information concerning your transactions with others, such as checks that you deposit, and we also collect information from ATM and other third-party processor transactions. Further details and disclosures pertaining to our financial services may be found in the MFCU Online Banking Agreement and Disclosure, Electronic Statement and Consent Agreement, Membership Agreement and Other Disclosures, and any other agreements or disclosures that may be presented for your agreement or acknowledgment in connection with the services that you may choose to obtain from us from time to time.
Log Data. When you access and use our Websites, we automatically record information concerning the device you are using and your activity on the Websites. This may include your device's Internet Protocol ("IP") address, your browser type, the types of information you search for and view on our Websites, locale preferences, identification numbers associated with your device, and your mobile carrier. If you arrived at one of our Websites by clicking on an advertisement or promotion on another website, we also take note of the web page you visited before you came to our Website.
Cookies. A "cookie" is a small data file that we transfer to your device. We use cookies to collect information in order to study, enhance and improve the use and capabilities of our Websites. We also use cookies to enable certain features of our Websites, and to preserve your preferences and customize your experience when you visit and return to our Websites. Most browsers provide controls whereby you can choose to block receipt of cookies, delete cookies, or to be prompted before cookies are received. Please note that, if you delete or choose not to receive cookies from our Websites, the functionality of the Websites may be impaired.
Geo-Location Information. Your mobile devices permit our applications to access real-time location-based information. We may use this information in order to enhance the features and functionality of our Websites and financial service offerings. In addition, some of the information we already collect, such as IP addresses, may be used to estimate an approximate location of the device you are using to access our Websites.
Our Use of Information
We use your information to verify your identity, provide you with quality member service, evaluate your request for products and services, and improve our Websites and service offerings. We may be obligated by law to retain certain communications and other information concerning you. In addition, we may retain and use communications, transaction details, and identifying information (such as IP addresses) in order to maintain audit trails for security and anti-fraud purposes.
We may use some of the information that we collect concerning you in order to present you with information concerning MFCU services that may be of interest, and we may share information we collect with other financial companies for joint market purposes only, including, but not limited to, insurance companies. For example, we may tailor our marketing efforts based on the types of financial services you use, the services in which you demonstrate an interest, and your use of our Websites.
Disclosure of Information
We disclose information concerning you as necessary to run our everyday business, such as in connection with processing your transactions. We also may disclose information concerning you if required to do so by law or if we believe that such action is necessary to comply with a legal obligation or to protect and defend our rights or property, or those of our members.
Mobile Banking Permissions
When downloading and utilizing MFCU's mobile banking platform, you grant permission to the credit union to access certain functions of your mobile device. Below is a list of permissions that you grant, as well as how that functionality is used by the credit union.
| Permission Granted | Function | Example of Use |
| Camera | Allows access to the device's camera | Mobile Check Deposit |
| Location | Allows access to the device's location at time of use | Map of branch/ATM locations |
| Access to External Storage | Allows access to files/media on the mobile device | Attachment of documents through the Secure Messaging function of the service |
| Audio | Allows access to the mobile device's microphone | Voice chat through the Secure Messaging function of the service |
Security
MFCU is committed to maintaining the security of your information, which is consistent with our core values and commitment to member service. When you send information to us using the Internet, we use TLS (Transport Layer Security) or SSL (Secure Socket Layer) protocols to secure the transmission of information that you send to us over the Internet. Once we receive information, we store and protect it using industry-standard firewalls and other technology. Please remember, though, that no method of electronic transmission or storage is 100% secure.
We will keep your information in line with our existing data retention policy. This allows us to comply with legal and regulatory requirements, or to use it when needed for legitimate purposes such as managing your account and investigating any disputes or concerns that may arise. We may need to keep your information for longer where we need the information to comply with regulatory or legal requirements, or to help detect or prevent fraud and financial crime. We securely delete personal information as soon as legally permitted.
Privacy of Children
The Websites are not intended for use by children under the age of 13. Only the parent or legal guardian of a child under the age of 13 may utilize any services provided through the Websites that involve a password, user ID, or the provision of any other information by the user, even when a deposit or other account has been established on behalf of the child.
Your Choices, and How to Contact us
Members can limit sharing of information for the purpose of joint marketing as described in the Privacy Policy. To limit sharing, call 855-835-6328, and ask to speak to a MFCU member service representative.
Should you have any questions or concerns regarding your information or privacy-related issues, please contact us via any of the methods listed directly below:
Via Mail:
Members First Credit Union
P.O. Box 2165 Midland, MI 48641
Via Email:
Via Telephone:
855-835-6328
Changes to this Privacy Disclosure
We may need to make changes to this Internet Privacy Disclosure from time to time, in order to reflect changes to our Websites or services, or to accommodate new technology or legal requirements and guidelines. Please check the links on our Websites to this Privacy Disclosure for any updates periodically. Information collected in connection with your use of our Websites after any changes to this Privacy Disclosure become effective will be handled in accordance with the revised Privacy Disclosure.
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