October 13, 2026
We're Committed to Keeping You Informed
TruStage® continues to make progress recovering from the cybersecurity incident that affected several member services. While some functions remain limited, additional services have been restored, and support is available for many member needs.
Below you'll find the latest information available. As we receive new updates from TruStage, we'll continue to share them with you.
Recent improvements include:
- Claims support is available again
- Additional policy servicing assistance has been restored
- Certain recurring premium payment functions have resumed
- Coverage protections remain in place for impacted members
- TruStage Contact Information
- 1-888-787-8243
While meaningful progress has been made, recovery efforts continue, and some services may still experience delays.
What This Means for You
If you currently have TruStage Loan Protection Coverage, you may have noticed that your July 2026, August 2026, and September 2026 premium payments were not advanced as expected due to the service disruption.
The Good News
Your coverage remains active.
TruStage has advised that members with active Loan Protection coverage continued to be protected during the service disruption, even while premium payments were temporarily delayed.
Do I Need to Take Any Action?
No action is required to maintain your coverage.
What About Missed and Upcoming Payments?
Loan Protection payment processing has resumed.
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July 2026 missed payments began processing on October 13, 2026.
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August 2026 payments are expected to begin processing in the coming weeks, with September 2026 and October 2026 payments following a similar schedule.
If you have questions about your coverage or payment status, please reach out to Members First for assistance.
July 31, 2026
Important Update Regarding Your TruStage® Loan Protection Coverage
At Members First Credit Union, keeping you informed is important to us. We want to make you aware of a service disruption currently impacting TruStage®, the provider of Loan Protection insurance coverage associated with some member loans.
TruStage recently identified a cybersecurity incident and is actively working with cybersecurity experts to investigate the issue and restore impacted systems. As a result, some member services, including loan protection payment processing, is temporarily affected.
What This Means for You
If you currently have TruStage Loan Protection Coverage, you may notice that your monthly premium payment was not advanced as expected.
The good news is:
Your coverage remains active.
TruStage has advised that members with active Loan Protection coverage will continue to be covered during this service disruption, even if premium payments are not currently being collected.
Do I Need to Take Any Action?
At this time, no action is required to maintain your coverage.
What About Missed and Upcoming Payments?
At this time, TruStage has not provided guidance regarding how missed Loan Protection payments will be handled once systems are fully restored.
While it is possible that more than one premium payment could become due in the future, TruStage has not yet confirmed what that process will look like. We will share updates as soon as additional information becomes available.
Filing a Claim
If you need to file a Loan Protection claim, you can find resources available by clicking here. Please note that claim processing may experience delays while TruStage continues recovery efforts. You can also reach TruStage at 1-888-787-8243.
Protecting Yourself from Fraud
TruStage has also reported that some individuals may receive fraudulent phone calls or communications related to this incident.
TruStage is not currently sending communications requesting payments or advising customers that they are delinquent on a policy payment. If you receive such communication, do not click on any links, provide personal information, or submit payment information.
Please remember:
- Do not provide passwords, security codes, account information, or payment details to unsolicited callers.
- If you are unsure whether communication is legitimate, contact TruStage through its official channels or reach out to Members First Credit Union for assistance.
About TruStage®
TruStage is the insurance and financial services provider that offers Loan Protection coverage to many credit union members across the country. These optional products help protect borrowers and their families in the event of death or disability.
Questions?
We understand you may have questions, and we're here to help. We will continue to monitor updates from TruStage and communicate any new information we receive.
Thank you for your patience and understanding as TruStage works through this service disruption.
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