M1 Named 2026 MemberXP Best of the Best Award Winner

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What makes this award especially meaningful is that it’s based entirely on feedback from you—our members.

Through the MemberXP platform, used by more than 130 leading credit unions nationwide, members share real insights about their experiences. Your feedback tells us what’s working, what matters most, and where we can continue to improve. Because of you, our digital banking experience is being recognized as easy, intuitive, and centered around your needs.

What This Recognition Means

Now in its 10th year, the MemberXP Best of the Best Awards are one of the industry’s most trusted measures of member experience excellence. Unlike traditional awards, this honor is 100% data-driven, based on:

• Net Promoter Score (NPS)

• Member Effort Score (MES)

• Millions of member experience data points collected nationwide

Only credit unions ranking in the top 25% in each category earn this distinction—making this achievement something truly special.

Designed with You in Mind

“Our digital channels are where many of our members interact with us most, which is why we’re intentional about how our online and mobile banking experiences are designed and delivered,” said Nick Groulx, VP of Digital and Member Experience. “Being recognized for both Online Banking and Mobile App Experience reinforces that we’re meeting members where they are and making it easier to manage finances with confidence.”

He added, “These awards are a direct reflection of what our members tell us. We use that feedback to continuously improve how our digital tools work, how they feel, and how consistently they perform. Strong digital experiences don’t happen by accident—they’re built with our members at the center.”